Hospitality
Waitlist Tracker
Streamline guest seating, reduce wait times, and improve customer satisfaction.
- Live waitlist with estimated times
- SMS alerts when tables are ready
- Multi-location host stand support
About Waitlist Tracker
Optimize your restaurant operations with our Waitlist Tracker. Manage guest seating efficiently, send SMS notifications, track wait times, and improve overall customer satisfaction with our powerful waitlist management system.
Peak hours in Dubai and Abu Dhabi restaurants mean long queues and frustrated guests if the host stand runs on paper lists. Waitlist Tracker digitizes the queue: capture party size, send SMS when ready, and give managers analytics on average wait times and table turns.
Works alongside HotelConnect for properties that want both in-room guest digital touchpoints and front-of-house seating discipline.
Why teams choose it
Better guest flow
Guests stay informed
SMS notifications reduce lobby crowding and give guests freedom to step outside until their table is ready.
Host stand clarity
Real-time updates mean every host sees the same queue—not conflicting paper scraps.
Operational analytics
Track wait times and peak patterns to staff smarter on weekends and holidays.
Who it is for
Who it is for
- Restaurants and cafés with walk-in traffic
- Hotel F&B outlets managing brunch rushes
- Multi-location groups standardizing host workflows
- Venues replacing paper waitlists and buzzers
Features
Key features
Every feature below is designed for day-to-day use by owners, managers, and front-line staff in the UAE—not buried admin screens you only open at year-end.
Waitlist Management
SMS Notifications
Guest Tracking
Table Management
Customer Analytics
Real-time Updates
Multi-location Support
Mobile App for Staff
UAE deployment
Implementation & support
Avaiya Software is based in Sharjah (SRTI Park) and serves businesses across Dubai, Abu Dhabi, Sharjah, Ajman, and the wider UAE. We provide implementation guidance, staff training, and ongoing commercial support—contact us for pricing, onboarding, and customization.
FAQ
Frequently asked questions
Do guests need an app?
No. SMS-based notifications work with mobile numbers guests provide at check-in—no app download required.
Can staff use phones or tablets?
Yes. The product supports mobile-friendly staff views for hosts and floor managers.
Does it integrate with HotelConnect?
Both are Avaiya hospitality products. Contact us if you want a combined rollout for hotel F&B and guest room experiences.
How do I start?
Contact Avaiya Software for a demo and deployment plan tailored to your venue size and locations.
Ready to get started?
Transform your operations with Waitlist Tracker. Book a demo or get in touch.